Privacy Policy

Last Updated: 12/5/2025

1. Introduction

Incredimaps ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1. Information You Provide

We collect information that you provide directly to us, including:

  • Account information (name, email address, password)
  • User Data that you upload, submit, or transmit through the Service (including but not limited to CSV files, Excel files, GeoJSON files, and any data contained therein)
  • Payment information (processed through third-party payment processors)
  • Communications with us (support requests, feedback, etc.)

2.2. Automatically Collected Information

We automatically collect certain information when you use the Service, including:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Log data (access times, error logs)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process and display your User Data as requested
  • Authenticate your account and process transactions
  • Send you service-related communications
  • Respond to your inquiries and provide customer support
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our Terms of Service
  • Analyze usage patterns to improve the Service

4. How We Share Your Information

4.1. We Do Not Sell Your Data

We do not sell, rent, or trade your personal information or User Data to third parties for their marketing purposes.

4.2. Limited Sharing

We may share your information only in the following limited circumstances:

  • Service Providers: With third-party service providers who perform services on our behalf (e.g., cloud hosting, payment processing, analytics). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
  • With Your Consent: When you have given us explicit consent to share your information.

5. Data Security

We implement reasonable technical and organizational security measures to protect your information. All data transmission between your device and our servers is encrypted using HTTPS (TLS/SSL). Data stored in our database is encrypted at rest by our hosting provider. We implement access controls and authentication to restrict access to your data. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge that you provide information at your own risk.

6. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account or User Data, we will delete or anonymize your information in accordance with our data retention policies, except where we are required to retain it by law or to enforce our rights.

7. Your Rights and Choices

7.1. Access and Correction

You have the right to access, update, and correct your personal information through your account settings or by contacting us.

7.2. Data Deletion

You may delete your User Data at any time through the Service. You may also request deletion of your account and associated data by contacting us. We will process such requests in accordance with applicable law.

7.3. Data Portability

You may export your User Data at any time through the Service's export functionality.

7.4. Opt-Out Rights

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in such communications or by contacting us. You may not opt out of service-related communications.

7.5. Cookie Preferences

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or notify you when cookies are being sent. However, if you disable cookies, some features of the Service may not function properly.

8. California Privacy Rights (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To exercise these rights, please contact us.

9. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability. To exercise these rights, please contact us. Our legal basis for processing your information includes your consent, performance of a contract, compliance with legal obligations, and our legitimate interests.

10. Children's Privacy

The Service is not intended for children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives adequate protection.

12. Third-Party Services

The Service may contain links to or integrate with third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@incredimaps.com

For data protection inquiries in the EEA, you may also contact your local data protection authority.

Legal Disclaimer: This Privacy Policy is provided for informational purposes. While we have made every effort to ensure comprehensive coverage of privacy practices, you should consult with a qualified attorney to ensure this policy is appropriate for your specific jurisdiction and complies with all applicable privacy laws, including GDPR, CCPA, and other regional regulations.